Manage My Account
Certificates of completion usually can be found in Account – My Quiz History under the tab labeled “Certificates.”
Completions are reported to licensing agencies the first week of each month from January to October. November and December completions are reported more frequently. Courses are reported to the licensing agency you have listed in your profile at the time you passed your exam. If you have any concerns, contact us at [email protected]. Please include the date and title of the course you are inquiring about.
Payments and Cancellations
There are two forms of navigation in each course:
1. Every course has a menu/utility bar. It is situated in the top left of each page. Here you will see a tab called "Contents". Here you can track your progress and navigate to different parts of the course.
2. Next and previous buttons: Each course has "Next Lesson" and "Previous Lesson" buttons situated just above the content area.
Supported Browsers, Devices & Technology
Our school was built to work on all iPads and tablets. Layouts, scrolling or displays may vary depending on the device you have.
We support the current and the previous major release of Chrome, Firefox, Safari, and Microsoft browsers. This currently includes Microsoft Edge and Internet Explorer. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version.
- Current and previous Android versions
- Current and previous iOS versions
Accessing Your Course(s)
You will never have to re-purchase an exam. If you do not pass the exam, you are given the opportunity to re-take it.
Audio and Video
We recommend when having problems with audio to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. Additionally, check your speaker/headphone connection and your audio system preferences.
We recommend when having problems viewing a video to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. More info here: http://wistia.com/doc/troubleshooting#playback